Job Details

Customer Service Advisor with Italian

It’s fun to work in a company where people truly BELIEVE in what they are doing!

Our client, is a leading business services company. They focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our client’s 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. Our client serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.


We are looking for Customer Advisors to join the team of the world’s biggest car hire booking service. You’ll be the ultimate “help” to our client’s customers – so you’ll need to be curious, creative and capable of critical thinking.


  • Using empathy/positive language when answering questions while they’re browsing our website.
  • Helping each customer find their ideal car.
  • Spotting opportunities to provide information that your customer may require at a later stage.
  • Dealing with requests between booking and pick-up.
  • Conducting post-travel investigations after the rental has finished.
  • Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.

Our ideal candidate

  • Is able to communicate freely in Italian with working level of English
  • Is passionate for providing the best customer service
  • Takes ownership of their work and multi-tasks well
  • Is a problem solver and is able to flex to different customer profiles

What we could offer you?

  • Competitive salary
  • A bright, modern and exciting place to work, with excellent staff facilities
  • Performance related pay
  • Voluntary Medical plan
  • Transportation allowance
  • Life insurance
  • Annual reward and recognition events
  • Holiday pay
  • Team and Concentrix events
  • Relocation package

More details

Location: Sofia, Bulgaria
Starting Date: 4 Apr 2019
Job Type: Full Time
Training duration: 3 Weeks

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